Contract Renewal Specialist Leader

11 hours ago


Stockholm, Stockholm, Sweden Servicenow Full time

About Us

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

This Renewal Account Manager role requires experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. The ideal candidate should have 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.

Key Requirements

  • Advanced proficiency with contract renewal processes.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • Strong work ethic and quota achievement.


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