Renewal and Engagement Specialist

4 hours ago


Stockholm, Stockholm, Sweden Teamtailor AB Full time

About the Job

We are looking for a talented Scaled Customer Success Manager to join our team. In this role, you will be responsible for driving the commercial success and long-term happiness of our customers in the Small & Medium Business Segment.

Your Key Responsibilities

  • Renewal Management: Oversee the renewal process to ensure customer satisfaction and retention.
  • Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
  • Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
  • Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback.
  • Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.

What We Offer

  • Responsibility for your own customer base.
  • Exciting development opportunities and career growth.
  • Working with a top product in the market.
  • A vibrant multicultural team.
  • Annual company trip to a surprise destination.
  • A work culture that encourages freedom with responsibility.


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