
Renewal and Engagement Specialist
4 hours ago
About the Job
We are looking for a talented Scaled Customer Success Manager to join our team. In this role, you will be responsible for driving the commercial success and long-term happiness of our customers in the Small & Medium Business Segment.
Your Key Responsibilities
- Renewal Management: Oversee the renewal process to ensure customer satisfaction and retention.
- Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
- Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
- Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback.
- Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.
What We Offer
- Responsibility for your own customer base.
- Exciting development opportunities and career growth.
- Working with a top product in the market.
- A vibrant multicultural team.
- Annual company trip to a surprise destination.
- A work culture that encourages freedom with responsibility.
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