Enterprise Support Advocate

4 days ago


Stockholm, Stockholm, Sweden Amazon Full time

About Amazon

Our Vision

We strive to be the most customer-centric company on earth, delivering innovative solutions that empower businesses to grow and thrive.

The AWS Platform

Launched in 2006, AWS provides a secure and scalable cloud infrastructure, enabling businesses to build, deploy, and manage applications with ease.

The Role: AWS Cloud Operations Manager

You'll be responsible for advising and supporting Enterprise Support customers, helping them to get the most out of their cloud investments.

Main Responsibilities:
  1. Advise customers on cloud strategy and architecture, ensuring optimal use of AWS resources.
  2. Monitor and optimize AWS environments to ensure high performance, reliability, and security.
  3. Develop strong relationships with customers, understanding their business needs and technical challenges.
  4. Drive technical discussions regarding incidents, trade-offs, and risk management.
  5. Collaborate with cross-functional teams, including Solutions Architects, Business Developers, and Sales Account Managers.
About Our Team

You'll work closely with iconic businesses across EMEA, ranging from startups to large enterprises undergoing transformation.

BASIC QUALIFICATIONS:
  • Experience in Technical Account Management, Consulting, Solutions Architecture, or related fields.
  • Understanding of operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Analytics, Security, and Applications Development.
  • Proven ability to communicate complex ideas to various audiences.
  • Customer-obsessed mindset.
PREFERRED QUALIFICATIONS:
  • Professional experience with cloud offerings like AWS, Azure, Google Cloud Platform.
  • Programming skills in Java, Python, Perl, Ruby, C#, or PHP.
  • Previous experience in Software Engineering, Developer, or DevOps Engineer roles.
  • Understanding of DevOps practices and tools, including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef.


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