
Enterprise Support Specialist
5 days ago
**Job Overview:**
ENGINEERINGUK is seeking an Enterprise Support Specialist to join our team. As a trusted advisor and cloud operations architect, you will work closely with our Enterprise Support customers to deliver exceptional customer-centric services.
You will have a direct impact in helping our customers gain the most value from cloud technology by crafting and executing strategies to drive adoption and use of AWS services.
This role requires a strong understanding of cloud operations and a proven track record of success in driving customer adoption and satisfaction.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities:- Advise on solutions, provide technical guidance, and advocate for the customer.
- Evaluate and ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
- Consult with partners from developers to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Find opportunities for customers to gain additional value from AWS with a bias for action.
- Provide detailed reviews of service events, monthly, and quarterly metrics, and pre-launch planning.
- Solve various problems across different customers as they migrate workloads to the cloud.
- Uplift customer capabilities by running workshops and brown bag sessions.
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