
Customer Success Advisor
16 hours ago
Responsibilities
- Take ownership of your customers' technical success with the UiPath Platform
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs
- Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
- Provide technical advisory to customers through webinars, demos, and speaking engagements
- Develop and mature our teams' processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
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