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IT Desktop Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Desktop Support Specialist to join our team at Infosys Technologies (Sweden) AB. As a Senior Associate Consultant, you will play a key role in contributing to the success of our clients by providing expert-level support for their desktop computing environments.
Key Responsibilities- Manage and maintain Microsoft desktop operating systems and Windows applications, ensuring seamless deployment, configuration, and management.
- Administer and troubleshoot Windows Client Administration, including build and installation of PCs, telephone systems, wireless networks, and peripheral devices.
- Perform routine maintenance on installed PCs, networks, telephone systems, and peripherals, identifying and resolving technical problems with software applications or network systems.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment, administering and resolving issues with associated end-user workstation network software products.
- Provide expert-level support for networks devices and servers in a business environment, ensuring work is carried out within agreed service levels and in accordance with project guidelines.
- Develop and maintain in-depth technical knowledge and domain expertise within End User Computing technologies, including Microsoft SCCM, VMWare Horizon, Intune, and Windows 10 support, migration, and deployment.
- Liaise with third-party support and PC equipment vendors as necessary, performing related duties consistent with the scope and intent of the position.
- Microsoft Client OS (Win 10, 11)
- Azure, Active Directory & its services, Intune, DHCP, DNS
- SCCM
- Print and File share services
- Hardware Break-fix
- Patch Management
- IT Desktop support/troubleshooting skills
- Microsoft O365 application issues
- Service Now ticket handling
- Azure auto pilot
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey.
