Desktop Support Specialist
2 months ago
At Iron Systems, we are seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Responsibilities:- Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
- Deliver hands-on support for a range of hardware, including PCs, laptops, and peripherals, in a mixed Windows and Mac environment, using SCCM and JAMF.
- Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
- Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
- Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Refer to internal knowledge bases or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Handle VIP user requests and resolve issues promptly.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of KB articles.
- Maintain good relationships with clients.
- 6-8 years of technical experience in Windows and Mac.
- Proficient in managing and troubleshooting Windows and Mac hardware and software.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
- Excellent customer service skills and the ability to communicate effectively with non-technical users.
- Self-starter with the ability to work independently and efficiently.
- Physical ability to manage IT equipment installations and movements.
- Adaptable and flexible to meet varying work schedules and environments.
We are looking for a skilled and experienced Desktop Support Engineer to join our team at Iron Systems. If you have a passion for providing top-notch technical support and are looking for a challenging and rewarding role, we encourage you to apply.
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Desktop Support Specialist
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Stockholm, Stockholm, Sweden Iron Systems Full timeJob Title: Desktop Support EngineerAt Iron Systems, we are seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Responsibilities:Diagnose and troubleshoot technical...
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