Customer Experience Strategist
2 days ago
Company Overview
Loopia Group AB is a leading European digital services company empowering businesses to build and grow their online presence.
We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region.
In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals, ensuring a best-in-class, sales-driven, and customer-centric approach.
Responsibilities:- Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
- Lead and develop a team of regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
- Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
- Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
- Collaborate with Commercial, Product, and Tech teams to enhance the overall customer journey.
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