Customer Experience Strategist

2 days ago


Stockholm, Stockholm, Sweden Loopia Group AB Full time

Company Overview

Loopia Group AB is a leading European digital services company empowering businesses to build and grow their online presence.

We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region.

In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals, ensuring a best-in-class, sales-driven, and customer-centric approach.

Responsibilities:
  • Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
  • Lead and develop a team of regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
  • Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
  • Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
  • Collaborate with Commercial, Product, and Tech teams to enhance the overall customer journey.


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