Customer Experience Strategist Freelance Stockholm Sweden

15 hours ago


Stockholm, Stockholm, Sweden Klarna Full time

Overview

Klarna is a leading fintech company that is shaping the future of payments and commerce. We are looking for a talented freelancer to join our Customer Trust & Experience team, where you will play a key role in maintaining customer trust and driving operational improvements.

Your Role:

  • You will be the voice of Klarna, handling technical and financial queries with precision and care.
  • You will identify trends and provide feedback to improve our products and operations.
  • You will work cross-functionally with Klarna's success teams to enhance customer experience and drive strategic improvements.

Our Offer:

  • 100% Flexibility: Choose your working hours and location from anywhere in Sweden.
  • Competitive Compensation: Earn 400 SEK per hour with additional bonus incentives.
  • Empowerment and Impact: Take ownership of your work and shape processes that make a real difference.

Requirements:

  • Experienced customer service professional or career professional with a background in operations, finance, business etc.
  • Native Swedish speaker with business English proficiency.
  • Based in Sweden with the right to work in the European Union.


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