
Customer Experience Strategist Freelance Stockholm Sweden
15 hours ago
Overview
Klarna is a leading fintech company that is shaping the future of payments and commerce. We are looking for a talented freelancer to join our Customer Trust & Experience team, where you will play a key role in maintaining customer trust and driving operational improvements.
Your Role:
- You will be the voice of Klarna, handling technical and financial queries with precision and care.
- You will identify trends and provide feedback to improve our products and operations.
- You will work cross-functionally with Klarna's success teams to enhance customer experience and drive strategic improvements.
Our Offer:
- 100% Flexibility: Choose your working hours and location from anywhere in Sweden.
- Competitive Compensation: Earn 400 SEK per hour with additional bonus incentives.
- Empowerment and Impact: Take ownership of your work and shape processes that make a real difference.
Requirements:
- Experienced customer service professional or career professional with a background in operations, finance, business etc.
- Native Swedish speaker with business English proficiency.
- Based in Sweden with the right to work in the European Union.
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