Customer Experience Strategist

18 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

As a senior member of our team, you will be responsible for leading the CRM efforts in Sweden and contributing to key high-profile projects.

We are looking for a skilled Senior CRM Manager who can drive continued optimization and success across the Swedish CRM team. You will lead cross-functional initiatives with marketing, telesales, VIP, and CX teams to ensure alignment with business objectives.

About the Role:

  1. Develop and execute CRM strategies that align with overall business goals.
  2. Utilize data analytics to inform decision-making and drive meaningful actions.
  3. Collaborate with cross-functional teams to ensure CRM initiatives are aligned with broader organizational objectives.
  4. Stay up-to-date with industry trends and best practices in CRM and customer experience management.

Requirements:

  1. Excellent knowledge of English.
  2. Fluent in Swedish.
  3. Marketing mindset and analytical skills.
  4. Experience managing a team.
  5. CRM expertise is essential.
  6. Methodical and structured approach.
  7. Social and collaborative work style.


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