Freelance Business Operations Manager Customer Service Expert

2 days ago


Stockholm, Stockholm, Sweden Klarna Full time

Job Description

Klarna is a dynamic fintech company that is transforming the payments and commerce landscape. We are seeking a skilled freelancer to join our Customer Trust & Experience team, where you will play a key role in maintaining customer trust and driving operational improvements.

Your Responsibilities:

  • You will be responsible for handling technical and financial queries with precision and care.
  • You will identify trends and provide feedback to improve our products and operations.
  • You will work cross-functionally with Klarna's success teams to enhance customer experience and drive strategic improvements.

Requirements:

  • You have a strong background in customer service, operations, finance, or business.
  • You possess native Swedish language skills with business English proficiency.
  • You are based in Sweden with the right to work in the European Union.


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