Digital Operations Manager

2 days ago


Stockholm, Stockholm, Sweden GANT US Full time

We are looking for a proactive and detail-oriented Digital Operations Manager to join our global E-commerce team at GANT US. In this role, you will be responsible for the smooth and efficient operation of our Digital Flagship.

About the Role
  1. You will monitor daily E-commerce operations and collect reported bugs, taking ownership of the resolution process.

  2. Key areas of the customer journey will be identified, and feedback provided to the Product Owner to enhance internal processes and elevate the customer experience.

  3. As a liaison between business stakeholders, internal development teams, and Customer Service teams, you will facilitate effective communication and collaboration.

  4. Operational processes will be optimized across teams and markets by identifying areas for improvement.

  5. You will manage projects involving daily operations and business-critical processes, driving efficiency and productivity.

  6. High-level business needs will be translated into actionable tasks and user stories, ensuring clear acceptance criteria and best practices.



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