Business Operations Specialist

4 days ago


Stockholm, Stockholm, Sweden Borderless Capital Full time
Freelance Operations Expert

We strive to respond promptly to customer inquiries.

About Us

Klarna is a leading fintech company, committed to delivering seamless financial and commerce experiences. With over 85 million global active users and 2.5 million transactions per day, our vision is to empower individuals everywhere through innovative technology.

As a Freelance Operations Expert, you will play a critical role in shaping the future of payments and commerce. You are responsible for maintaining customer trust, handling technical and financial questions, and identifying areas for operational improvements.

Why You'll Thrive with Us:

  • 100% Flexible: Enjoy complete control over your work schedule and location from anywhere in Sweden.
  • Competitive Compensation: Receive great pay with opportunities to earn more through bonus incentives.
  • Empowerment: Take ownership of your work and drive meaningful change by shaping processes that impact customers directly.
  • Make an Impact: Your ideas and contributions will drive real change.

Key Responsibilities:

  • Deliver exceptional customer experiences across phone, chat, and email channels.
  • Safeguard customer trust and identify areas for improvement.
  • Tackle complex technical and financial inquiries with confidence.
  • Engage in special projects involving interviews with project teams.

Who We're Looking For:

  • A native Swedish speaker with excellent business English skills.
  • Able to connect with people and make complex ideas accessible to everyone.
  • A tech-savvy entrepreneur and problem solver, ready to tackle challenges with creativity and confidence.
  • Have a customer-centric mindset and can communicate ideas clearly and effectively.
  • Passionate about Klarna's bold ideas and ambitions in reshaping the future of fintech.
  • You've invested time to master your craft—whether through education, entrepreneurship, or excelling in a challenging career.

Requirements:

  • A Windows laptop or desktop, less than 5 years old, with Windows 11 installed.
  • A high-quality headset with a microphone for clear communication.
  • A minimum internet speed of 20 Mbit/s, with a reliable and stable connection to support video calls and collaboration tools.

A Background in finance, payments, or fintech industries is awesome to have.



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