
Customer Experience Specialist
2 days ago
About the Role:
\The Customer Experience Order and Delivery Specialist at Unilever Nordics is responsible for creating and optimizing processes in Customer Operations. The purpose of this role is to leverage data and customer insights to drive next-level experience for customers.
\Key Responsibilities:
\Analyze customer behavior and processes using data analytics to identify areas for improvement.
Work with customers to understand their needs and preferences, ensuring world-class customer service.
Ensure the invoice process runs efficiently, identifying and addressing root causes of errors and applying prompt solutions and corrections.
Coordinate daily operation process flow, continually working to improve existing tools and processes.
Integrate new customers and channels into existing processes, collaborating closely with Customer Development teams.
Evaluate cost-to-serve efficiency and costs, particularly those resulting from ordering behavior.
Identify and map improvement processes, leading initiatives to enhance customer master data quality and manage customer development.
Lead customer meetings as required.
In this role, you will be the primary point of contact for questions related to Customer Experience and order-to-cash and order-to-delivery areas. You will provide input and participate in improvement projects, serving as a subject matter expert or project leader. By analyzing data and working with customers and other stakeholders, you will identify potential improvements and execute plans to enhance customer experience performance.
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Customer Experience Specialist
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Solna Municipality, Sweden Unilever Full timeOur Ice Cream Business\We are the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers.Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben &...
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Customer Experience Optimization Specialist
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Customer Experience Director
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Customer Experience Specialist Role
2 days ago
Solna Municipality, Sweden Unilever Full timeAbout Unilever Ice CreamWe are a leading global ice cream company with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Our commitment to innovation, quality, and sustainability has enabled us to grow into a strong presence in over 60 countries, generating annual...
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Customer Service Performance Driver
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Solna Municipality, Sweden Unilever Brazil Full timeScope and Responsibilities:\The Customer Experience Order and Delivery Specialist is responsible for analyzing customer behavior and processes to identify areas for improvement. They work with customers to understand their needs and preferences, ensuring world-class customer service. This role also involves ensuring the invoice process runs efficiently,...
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Customer Operations Specialist
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