Customer Experience Director

8 hours ago


Solna Municipality, Sweden & Other Stories Full time

& Other Stories seeks a Customer Experience Director to lead the creation of exceptional customer experiences in our stores.

Main Responsibilities:
  • Customer Experience Strategy: Develop and implement strategies to improve customer experiences.
  • Team Leadership: Lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
  • Operational Efficiency: Oversee store operations, including delivery, stock, inventory, and other essential tasks.
  • Customer Insights: Gather and analyse customer insights to inform business decisions.

Requirements:

  • Leadership Skills: Proven leadership skills with the ability to motivate and lead a team.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Customer-Focused: A customer-focused mindset with a passion for delivering exceptional customer experiences.

Benefits:

  • Professional Growth: Opportunities for personal and professional growth within the H&M Group.
  • Staff Discount: Enjoy a 25% staff discount on all purchases across the H&M Group brands.
  • HIP Incentive Program: Participate in our employee incentive program, HIP.


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