
Process Owner for Customer Service Development
1 day ago
We are seeking a seasoned professional to fill the position of Process Owner for Customer Service Development. As a key member of our team, you will be responsible for driving strategic initiatives and process improvements within our Customer Service department.
Key Responsibilities:
- Maintain a strategic perspective on Customer Service processes within the area of Pre-Travel
- Drive cross-functional teams within Customer Service to achieve business objectives
- Ensure standardized customer handling and process adherence
- Measure and evaluate processes using data and analytics to improve efficiency
- Prioritize process improvements based on impact on cost and customer satisfaction
Requirements:
- Bachelor's degree or equivalent education in a relevant field
- Experience in defining and deploying future-state processes
- Cross-functional collaboration experience
- Data-driven decision-making skills
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