Process Owner for Customer Service Development

1 day ago


Solna Municipality, Sweden SAS Cargo Group AS Full time
About the Role

We are seeking a seasoned professional to fill the position of Process Owner for Customer Service Development. As a key member of our team, you will be responsible for driving strategic initiatives and process improvements within our Customer Service department.

Key Responsibilities:

  • Maintain a strategic perspective on Customer Service processes within the area of Pre-Travel
  • Drive cross-functional teams within Customer Service to achieve business objectives
  • Ensure standardized customer handling and process adherence
  • Measure and evaluate processes using data and analytics to improve efficiency
  • Prioritize process improvements based on impact on cost and customer satisfaction

Requirements:

  • Bachelor's degree or equivalent education in a relevant field
  • Experience in defining and deploying future-state processes
  • Cross-functional collaboration experience
  • Data-driven decision-making skills


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