Customer Service Process Improvement Specialist

1 day ago


Solna Municipality, Sweden SAS Cargo Group AS Full time
About Our Company

SAS Cargo Group A/S is a leading provider of air cargo services. We are committed to delivering exceptional customer experiences through innovative solutions and excellent service.

Our company culture values flexibility, innovation, and personal growth. We believe in fostering a collaborative work environment that encourages open communication and knowledge sharing.

In this role, you will have the opportunity to contribute to our company's success by developing and implementing process improvements that drive operational excellence.

Responsibilities:

  • Maintain a strategic perspective on Customer Service processes
  • Collaborate with cross-functional teams to achieve business objectives
  • Analyze data and metrics to measure process performance
  • Prioritize process improvements based on business needs

Requirements:

  • Bachelor's degree or equivalent education in a relevant field
  • Experience in process improvement and change management
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills


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