Customer Service Process Owner

2 days ago


Solna Municipality, Sweden SAS - Scandinavian Airlines Full time
About Our Company

SAS is a dynamic airline with a commitment to innovation and customer satisfaction. Our Pre-Travel team plays a vital role in delivering exceptional passenger experiences through efficient and effective processes.

Job Summary

We are seeking an experienced Process Owner to join our Pre-Travel team in Customer Service. This role offers the opportunity to develop and implement process improvements, collaborate with stakeholders, and contribute to the company's continued growth and success.

Key Responsibilities:
  • Oversee the development and implementation of processes to drive efficiency and effectiveness in the Pre-Travel area
  • Collaborate with cross-functional teams to achieve process goals and ensure seamless customer experiences
  • Analyze data to identify areas for improvement and implement process changes
  • Maintain relationships with internal stakeholders to promote effective collaboration
Requirements:
  • Bachelor's degree or equivalent education in a relevant field
  • Experience in process development and implementation
  • Strong communication and leadership skills
  • Ability to work effectively in a fast-paced environment


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