
Customer Service Process Owner
2 days ago
SAS is a dynamic airline with a commitment to innovation and customer satisfaction. Our Pre-Travel team plays a vital role in delivering exceptional passenger experiences through efficient and effective processes.
Job SummaryWe are seeking an experienced Process Owner to join our Pre-Travel team in Customer Service. This role offers the opportunity to develop and implement process improvements, collaborate with stakeholders, and contribute to the company's continued growth and success.
Key Responsibilities:- Oversee the development and implementation of processes to drive efficiency and effectiveness in the Pre-Travel area
- Collaborate with cross-functional teams to achieve process goals and ensure seamless customer experiences
- Analyze data to identify areas for improvement and implement process changes
- Maintain relationships with internal stakeholders to promote effective collaboration
- Bachelor's degree or equivalent education in a relevant field
- Experience in process development and implementation
- Strong communication and leadership skills
- Ability to work effectively in a fast-paced environment
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