Customer Experience Specialist

2 days ago


Solna Municipality, Sweden TN Sweden Full time
About TN Sweden

We are a forward-thinking company dedicated to empowering societies through digital innovation. Our team is passionate about creating value for customers and driving business success through strategic partnerships and cutting-edge technology.

Job Responsibilities

As an Agile Team Lead, you will be responsible for managing a team of experts in developing and maintaining our APIs for customer care and support systems. Key tasks include:

  • Building a high-performing team culture based on Agile principles.
  • Improving project estimates and planning.
  • Collaborating with cross-functional teams and stakeholders.
  • Leading postmortem workshops and refinement sessions.
  • Managing large-scale incidents.
Requirements

To succeed in this role, you will need:

  • Proven experience in Agile team leadership or Scrum Master roles.
  • Track record of team growth and performance improvement.
  • Hands-on experience with Atlassian tools, including JIRA and Confluence.
  • Strong problem-solving skills and proactive approach.
  • Excellent communication skills in English and Swedish.
  • People-oriented mindset with experience leading technical and business stakeholders.
  • Ability to guide others in conflict resolution and ambiguity.
What We Offer

At TN Sweden, we provide a dynamic work environment, competitive benefits, and opportunities for professional growth. If you're passionate about digital transformation and customer-centricity, this could be the perfect fit for you.



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