Customer Operations Specialist

3 days ago


Solna Municipality, Sweden Unilever Full time

Key Responsibilities

  • Customer Insights: Work closely with customers to gain valuable insights on their behavior and processes, identifying areas for improvement and developing effective solutions.
  • Process Optimization: Analyze and optimize existing processes to ensure efficient and effective execution, reducing costs and improving customer satisfaction.
  • Quality Assurance: Ensure high-quality order-to-cash and order-to-delivery processes, identifying root causes of errors and implementing prompt solutions.
  • Cross-Functional Collaboration: Collaborate with internal stakeholders to integrate new customers and channels into existing processes, ensuring seamless execution and high levels of customer satisfaction.
  • Continuous Improvement: Identify opportunities for process improvements and lead initiatives to enhance customer experience performance.


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