Customer Service Performance Driver

3 days ago


Solna Municipality, Sweden Unilever Brazil Full time

Scope and Responsibilities:

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The Customer Experience Order and Delivery Specialist is responsible for analyzing customer behavior and processes to identify areas for improvement. They work with customers to understand their needs and preferences, ensuring world-class customer service. This role also involves ensuring the invoice process runs efficiently, coordinating daily operation process flow, and integrating new customers and channels into existing processes.

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The specialist evaluates cost-to-serve efficiency and costs, particularly those resulting from ordering behavior. They identify and map improvement processes, leading initiatives to enhance customer master data quality and manage customer development. Additionally, they lead customer meetings as required.

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In this role, you will be the primary point of contact for questions related to Customer Experience and order-to-cash and order-to-delivery areas. You will provide input and participate in improvement projects, serving as a subject matter expert or project leader. By analyzing data and working with customers and other stakeholders, you will identify potential improvements and execute plans to enhance customer experience performance.



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