
Customer Service Performance Driver
3 days ago
Scope and Responsibilities:
\The Customer Experience Order and Delivery Specialist is responsible for analyzing customer behavior and processes to identify areas for improvement. They work with customers to understand their needs and preferences, ensuring world-class customer service. This role also involves ensuring the invoice process runs efficiently, coordinating daily operation process flow, and integrating new customers and channels into existing processes.
\The specialist evaluates cost-to-serve efficiency and costs, particularly those resulting from ordering behavior. They identify and map improvement processes, leading initiatives to enhance customer master data quality and manage customer development. Additionally, they lead customer meetings as required.
\In this role, you will be the primary point of contact for questions related to Customer Experience and order-to-cash and order-to-delivery areas. You will provide input and participate in improvement projects, serving as a subject matter expert or project leader. By analyzing data and working with customers and other stakeholders, you will identify potential improvements and execute plans to enhance customer experience performance.
-
Solna Municipality, Sweden SAS Cargo Group AS Full timeAbout Our CompanySAS Cargo Group A/S is a leading provider of air cargo services. We are committed to delivering exceptional customer experiences through innovative solutions and excellent service.Our company culture values flexibility, innovation, and personal growth. We believe in fostering a collaborative work environment that encourages open...
-
Cloud Performance and Cost Strategist
6 days ago
Solna Municipality, Sweden TN Sweden Full timeAs a Cloud Performance and Cost Strategist, you will play a key role in shaping our cloud strategy and ensuring that our cloud services are optimized for performance and cost.We are seeking a strategic thinker with a deep understanding of cloud architecture and a passion for data-driven decision making. Your expertise will be essential in developing and...
-
Solna Municipality, Sweden SAS Cargo Group AS Full timeAbout the RoleWe are seeking a seasoned professional to fill the position of Process Owner for Customer Service Development. As a key member of our team, you will be responsible for driving strategic initiatives and process improvements within our Customer Service department.Key Responsibilities:Maintain a strategic perspective on Customer Service processes...
-
Solna Municipality, Sweden Releasy Customer Management AB Full timeFå chansen att utvecklas i en modern och flexibel organisation! Releasy Customer Management AB är en outsourcingpartner inom kundservice med flertalet uppdragsgivare inom branscher som telekom, media, e-handel, resor och offentlig verksamhet. Vår vision är att leverera förstklassig kundservice och skapa minnesvärda upplevelser för våra kunder....
-
Store Performance Improvement Specialist
6 days ago
Solna Municipality, Sweden & Other Stories Full timeThe Store Performance Improvement Specialist role at & Other Stories involves driving sales growth and improving customer experiences through effective operational management.Main Responsibilities:Optimise Store Operations: Oversee store operations, including delivery, stock, inventory, and other essential tasks.Lead Team: Lead and motivate a team of...
-
Customer Service Process Optimizer
1 day ago
Solna Municipality, Sweden Unilever Full timeJoin Our Team and Craft the Future of Our Ice Cream Business\At Unilever, we believe that every individual brings their 'Whole Self' to work, and this includes you. We are interested in your background, passion, and qualifications.This role offers ample opportunities for career growth and exploration, allowing you to explore roles and opportunities across...
-
Customer Experience Specialist
3 days ago
Solna Municipality, Sweden Unilever Brazil Full timeAbout the Role:\The Customer Experience Order and Delivery Specialist at Unilever Nordics is responsible for creating and optimizing processes in Customer Operations. The purpose of this role is to leverage data and customer insights to drive next-level experience for customers.\Key Responsibilities:\Analyze customer behavior and processes using data...
-
Customer Service Representative
5 days ago
Solna Municipality, Sweden ITX Sverige AB Full timeCompany OverviewZara is an international fashion brand offering the latest trends for women, men, and children. As a part of Inditex, we prioritize our customers' needs and adapt to their expectations.
-
Nordic Customer Service Lead
1 day ago
Solna Municipality, Sweden ENGINEERINGUK Full timeJob Purpose and ScopeLocated in Customer Operations, this role focuses on creating and optimizing processes. The purpose is to utilize data and customer insights to drive next-level customer experience.Key ResponsibilitiesEssential duties include:Working closely with customers to understand their needs and preferences.Utilizing data analytics to gain...
-
Customer Experience Head
7 days ago
Solna Municipality, Sweden Other Stories Full timeJob SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at Other Stories. As a Store Manager, you will be responsible for leading a team of sales advisors, visual merchandisers, and managers to deliver exceptional customer experiences and drive sales growth.Main Responsibilities:Develop and implement strategies to improve...
-
Customer Service Representative
7 days ago
Huddinge Municipality, Sweden Nordberg Medical AB Full timeAs a Customer Service Representative you will play a pivotal role in ensuring the seamless flow of materials and products within the supply chain. As a member of the Supply Chain team, you will guarantee efficient on-time delivery of finished products to the markets by coordinating transportation, maintaining optimal inventory levels, and contributing to the...
-
Logistics Coordinator
7 days ago
Huddinge Municipality, Sweden Nordberg Medical AB Full timeJoin Our Team as a Logistics Coordinator - Customer ServiceNordberg Medical AB is seeking a dedicated Logistics Coordinator - Customer Service to join our dynamic team. In this role, you will be responsible for coordinating and processing orders and deliveries to clients, ensuring timely and accurate order fulfilment, and maintaining accurate records and...
-
System Manager Customer IT
6 days ago
Solna Municipality, Sweden Vattenfall AB Full timeCompany DescriptionVattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We...
-
Customer Operations Specialist
3 days ago
Solna Municipality, Sweden Unilever Full timeKey ResponsibilitiesCustomer Insights: Work closely with customers to gain valuable insights on their behavior and processes, identifying areas for improvement and developing effective solutions.Process Optimization: Analyze and optimize existing processes to ensure efficient and effective execution, reducing costs and improving customer satisfaction.Quality...
-
Business Performance Catalyst
6 days ago
Solna Municipality, Sweden SAS Cargo Group AS Full timeRevenue Management RoleThis is an exciting opportunity to join a dynamic and growing company as a Revenue Manager.As a key member of the revenue management team, you will be responsible for developing and implementing strategies to drive revenue growth and optimize business performance.Key ResponsibilitiesDeveloping and maintaining relationships with key...
-
Customized Solutions Expert
17 hours ago
Solna Municipality, Sweden TN Sweden Full timeKey ResponsibilitiesThis role will be responsible for the following key responsibilities:Develop and implement customized solutions that address specific customer requirements and goals.Collaborate with internal stakeholders to design and deliver comprehensive solutions that drive business value.Build and maintain strong relationships with customers,...
-
Service Operations Director
7 days ago
Vellinge Municipality, Sweden AutoProff Full timeWe are seeking a highly skilled Service Operations Director to lead and optimise our service operations in Sweden, ensuring exceptional customer experiences and operational excellence.As Service Operations Director, you will be responsible for developing and implementing our Swedish Service Operations function, which will support customers in Sweden.You will...
-
Data-Driven Cloud Services Architect
6 days ago
Solna Municipality, Sweden TN Sweden Full timeData is at the heart of everything we do at TN Sweden. As a Data-Driven Cloud Services Architect, you will design and develop cloud-based solutions that leverage data to drive business outcomes.We are seeking a skilled architect with a strong background in cloud computing and data analytics. Your expertise will be critical in designing and implementing...
-
System Manager Customer IT
6 days ago
Solna, Sweden Vattenfall AB Full timeCompany Description Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100...
-
Customer Experience Specialist
1 day ago
Solna Municipality, Sweden Unilever Full timeOur Ice Cream Business\We are the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers.Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben &...