Nordic Customer Service Lead

1 day ago


Solna Municipality, Sweden ENGINEERINGUK Full time
Job Purpose and Scope

Located in Customer Operations, this role focuses on creating and optimizing processes. The purpose is to utilize data and customer insights to drive next-level customer experience.

Key Responsibilities

Essential duties include:

  1. Working closely with customers to understand their needs and preferences.
  2. Utilizing data analytics to gain insights on customer behavior and processes.
  3. Driving next-level customer experience through data-driven decision-making.
  4. Coordinating daily operation process flow and improving existing tools and processes.
  5. Ensuring the invoice process works efficiently and addressing errors promptly.
Requirements and Qualifications

Qualified candidates should have 1-3 years' experience in similar roles within Customer Operations or Supply Chain. Essential skills include strong analytical and communication skills, proficiency in SAP, and fluency in Swedish and English.



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