Customer Experience Specialist

1 day ago


Solna Municipality, Sweden Unilever Full time

Our Ice Cream Business

\

We are the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers.

Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products.

Job Purpose

\

Located in Customer Operations, this role creates and optimizes processes for customer experience order and delivery specialists at Unilever Nordics.

The purpose of this role is to utilize data and customer insights, driving next-level experience for customers.

Key Responsibilities

\
  1. Working closely with customers and using data analytics to get insights on customer behavior and processes.
  2. Working to reach world-class customer service.
  3. Ensuring the invoice process works efficiently with focus on analysis of root cause for invoices created in error and applying prompt solutions and invoice corrections.
  4. Coordinating daily operation process flow and constantly working on improvements on existing tools and processes.
  5. Integrating new customers and channels into existing processes in close alignment with our Customer Development teams.
  6. Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior.
  7. Continuous identification and mapping of improvement processes, leading improvements initiatives in the area of customer master data, managing the quality of customer development.
  8. Leading customer meetings might be required.

This role requires collaboration, communication, and stakeholder management skills, as well as analytical skills and ability to analyze root cause of events in SAP and apply correction in the system.

What You Need To Succeed

\

1-3 years' experience in similar roles within Customer Operations or Supply Chain.

Excellent collaborative, communicative and stakeholder management skills.

Strong analytical skills, ability to analyze root cause of events in SAP and apply correction in the system.

Passionate about working within the customer service / experience area.

Experienced user in different systems and an analytical mindset.

Fluent Swedish & English, both written and spoken.



  • Solna Municipality, Sweden Unilever Brazil Full time

    About the Role:\The Customer Experience Order and Delivery Specialist at Unilever Nordics is responsible for creating and optimizing processes in Customer Operations. The purpose of this role is to leverage data and customer insights to drive next-level experience for customers.\Key Responsibilities:\Analyze customer behavior and processes using data...


  • Solna Municipality, Sweden ENGINEERINGUK Full time

    Company OverviewUnilever is the leading ice cream player with a strong portfolio of brands. The company operates in the highly attractive snacking and refreshment industry, which is growing consistently at a high pace.Job DescriptionThe Customer Experience Order and Delivery Specialist creates and optimizes processes in Customer Operations. This role...


  • Solna Municipality, Sweden & Other Stories Full time

    & Other Stories seeks a Customer Experience Director to lead the creation of exceptional customer experiences in our stores.Main Responsibilities:Customer Experience Strategy: Develop and implement strategies to improve customer experiences.Team Leadership: Lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent...


  • Solna Municipality, Sweden SAS Cargo Group AS Full time

    Job OverviewWe are seeking a seasoned professional to drive sales through campaign communication and create loyalty-driven communication for our EuroBonus members and B2B customers.The ideal candidate will have 2-3 years of experience in automated and personalized sales-driving communication through email and SMS towards B2C and B2B segments.Key...


  • Solna Municipality, Sweden Other Stories Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at Other Stories. As a Store Manager, you will be responsible for leading a team of sales advisors, visual merchandisers, and managers to deliver exceptional customer experiences and drive sales growth.Main Responsibilities:Develop and implement strategies to improve...


  • Solna Municipality, Sweden Unilever Full time

    About Unilever Ice CreamWe are a leading global ice cream company with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Our commitment to innovation, quality, and sustainability has enabled us to grow into a strong presence in over 60 countries, generating annual...


  • Solna Municipality, Sweden Unilever Brazil Full time

    Scope and Responsibilities:\The Customer Experience Order and Delivery Specialist is responsible for analyzing customer behavior and processes to identify areas for improvement. They work with customers to understand their needs and preferences, ensuring world-class customer service. This role also involves ensuring the invoice process runs efficiently,...

  • Data Analyst

    3 hours ago


    Solna Municipality, Sweden Arken Zoo Full time

    About UsAt Arken Zoo, we are a leading pet care company in the Nordics, operating an omnichannel business model to cater for the needs of pets and their parents across Finland, Sweden, Norway, and the Baltics. Our mission is to provide a curated food and non-food assortment, as well as pet care services such as grooming, training, and veterinary services...


  • Solna Municipality, Sweden Vattenfall Full time

    Transforming Life through InnovationAt Vattenfall, we're driving the transition to a sustainable energy system. As a System Manager, you'll contribute to this mission by developing and operating specialized IT solutions that empower our customers.Required Skills and QualificationsTo succeed in this role, you'll need:Technical Expertise:Proficiency in...


  • Solna Municipality, Sweden Unilever Full time

    Experiences & QualificationsTo succeed in this role, you should possess excellent collaborative, communicative, and stakeholder management skills, with a strong analytical background and ability to analyze root cause events in SAP and apply corrections.A minimum of 1-3 years' experience in a similar role within Customer Operations or Supply Chain is...


  • Solna Municipality, Sweden Unilever Full time

    Key ResponsibilitiesCustomer Insights: Work closely with customers to gain valuable insights on their behavior and processes, identifying areas for improvement and developing effective solutions.Process Optimization: Analyze and optimize existing processes to ensure efficient and effective execution, reducing costs and improving customer satisfaction.Quality...


  • Solna Municipality, Sweden SAS Cargo Group AS Full time

    About Our CompanySAS Cargo Group A/S is a leading provider of air cargo services. We are committed to delivering exceptional customer experiences through innovative solutions and excellent service.Our company culture values flexibility, innovation, and personal growth. We believe in fostering a collaborative work environment that encourages open...


  • Solna Municipality, Sweden Vattenfall AB Full time

    Job DescriptionWe're seeking a skilled Dynamics 365 CE developer to join our team in strengthening our organization with deep knowledge of the Dynamics platform and experience with integration technologies in Azure.As a developer, you'll work on a customer management and trading platform, contributing directly to Vattenfall's vision of becoming fossil-free...


  • Solna Municipality, Sweden IQVIA LLC Full time

    We are looking for a highly skilled Key Healthcare Specialist to join our team in the Nordics and Netherlands. As a critical member of our sales team, you will be responsible for promoting our biosimilar product in nephrology and rare diseases.Key Responsibilities:Commercial Activities: Manage commercial activities across the Nordics and Netherlands.Customer...


  • Solna Municipality, Sweden SAS - Scandinavian Airlines Full time

    We are on a journey of change where our ambition is to become even more customer-centric, data-driven, and agile in our communication strategy.Key Responsibilities:


  • Solna Municipality, Sweden MOBITE AB Full time

    At Mobite AB, we are expanding our team and seeking a highly skilled Technical Specialist to join our dynamic workforce. As a key member of our team, you will play a crucial role in repairing and restoring mobile devices from leading brands such as Apple and Samsung.The successful candidate will have experience in similar work or studies, with a strong...


  • Solna Municipality, Sweden TN Sweden Full time

    Key ResponsibilitiesThis role will be responsible for the following key responsibilities:Develop and implement customized solutions that address specific customer requirements and goals.Collaborate with internal stakeholders to design and deliver comprehensive solutions that drive business value.Build and maintain strong relationships with customers,...


  • Solna Municipality, Sweden Arla Foods Full time

    Arla Foods is a leading dairy company shaping the future of dairy in professional kitchens. We are hiring a Dairy Innovation Specialist to set the agenda for years to come, driving growth and category development.Unlocking Future OpportunitiesThe foodservice channel has been identified as a key growth area for Arla. Sweden is a strategic market with a large...

  • Customer Success Lead

    18 hours ago


    Solna Municipality, Sweden TN Sweden Full time

    About This OpportunityWe are seeking a highly skilled Customer Solution Owner to join our team, someone who shares our vision and values, and is committed to delivering exceptional results.About the Role:Serve as the primary point of contact for key customers, ensuring their needs are met and exceeded.Develop and implement customized solutions that address...


  • Solna Municipality, Sweden ENGINEERINGUK Full time

    Job Purpose and ScopeLocated in Customer Operations, this role focuses on creating and optimizing processes. The purpose is to utilize data and customer insights to drive next-level customer experience.Key ResponsibilitiesEssential duties include:Working closely with customers to understand their needs and preferences.Utilizing data analytics to gain...