
Customer Experience Optimization Specialist
1 day ago
Unilever is the leading ice cream player with a strong portfolio of brands. The company operates in the highly attractive snacking and refreshment industry, which is growing consistently at a high pace.
Job DescriptionThe Customer Experience Order and Delivery Specialist creates and optimizes processes in Customer Operations. This role utilizes data and customer insights to drive next-level experience for customers.
- Work closely with customers and utilize data analytics to gain insights on customer behavior and processes.
- Reach world-class customer service standards.
- Ensure the invoice process works efficiently, focusing on root cause analysis for errors and prompt solutions.
- Coordinate daily operation process flow and continuously improve existing tools and processes.
- Integrate new customers and channels into existing processes in close alignment with Customer Development teams.
- Evaluate cost-to-serve efficiency and cost, particularly inefficiencies from ordering behavior.
- Continuously identify and map improvement processes, leading initiatives in customer master data management and quality control.
This role requires 1-3 years' experience in similar roles within Customer Operations or Supply Chain. Essential skills include excellent collaborative and communicative abilities, strong analytical skills, and proficiency in systems such as SAP.
- Collaborative and stakeholder management skills.
- Strong analytical skills and ability to analyze root cause events in SAP.
- Fluent Swedish and English language skills.
As an Equal Opportunity Employer, Unilever offers a diverse and inclusive work environment. Benefits include equal opportunities for employment without regard to various protected characteristics.
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