Customer Experience Optimization Specialist

1 day ago


Solna Municipality, Sweden ENGINEERINGUK Full time
Company Overview

Unilever is the leading ice cream player with a strong portfolio of brands. The company operates in the highly attractive snacking and refreshment industry, which is growing consistently at a high pace.

Job Description

The Customer Experience Order and Delivery Specialist creates and optimizes processes in Customer Operations. This role utilizes data and customer insights to drive next-level experience for customers.

  1. Work closely with customers and utilize data analytics to gain insights on customer behavior and processes.
  2. Reach world-class customer service standards.
  3. Ensure the invoice process works efficiently, focusing on root cause analysis for errors and prompt solutions.
  4. Coordinate daily operation process flow and continuously improve existing tools and processes.
  5. Integrate new customers and channels into existing processes in close alignment with Customer Development teams.
  6. Evaluate cost-to-serve efficiency and cost, particularly inefficiencies from ordering behavior.
  7. Continuously identify and map improvement processes, leading initiatives in customer master data management and quality control.
Required Skills and Qualifications

This role requires 1-3 years' experience in similar roles within Customer Operations or Supply Chain. Essential skills include excellent collaborative and communicative abilities, strong analytical skills, and proficiency in systems such as SAP.

  • Collaborative and stakeholder management skills.
  • Strong analytical skills and ability to analyze root cause events in SAP.
  • Fluent Swedish and English language skills.
Benefits

As an Equal Opportunity Employer, Unilever offers a diverse and inclusive work environment. Benefits include equal opportunities for employment without regard to various protected characteristics.



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