Experience Delivery and Order Process Expert

1 day ago


Solna Municipality, Sweden ENGINEERINGUK Full time
EngineeringUK's Ice Cream Business

Our ice cream business operates in the rapidly growing snacking and refreshment industry. With a strong portfolio of brands, we offer exciting career opportunities.

Job Responsibilities

This role involves working closely with customers, utilizing data analytics, and driving next-level customer experience. Key responsibilities include:

  1. Developing and optimizing processes in Customer Operations.
  2. Ensuring efficient invoice processes and analyzing root causes for errors.
  3. Coordinating daily operation process flow and improving existing tools and processes.
  4. Integrating new customers and channels into existing processes.
  5. Analyzing data to identify potential improvements and executing plans to enhance customer experience performance.
Requirements

Qualified candidates should possess 1-3 years' experience in similar roles within Customer Operations or Supply Chain. Required skills include strong analytical and communication skills, proficiency in SAP, and fluency in Swedish and English.



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