Order and Delivery Operations Expert

1 day ago


Solna Municipality, Sweden Unilever Full time

Delivering Next-Level Customer Experience

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As a key member of our Customer Operations team, you will play a vital role in creating and optimizing processes for customer experience order and delivery specialists at Unilever Nordics.

The purpose of this role is to utilize data and customer insights, driving next-level experience for customers.

Key Responsibilities

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  1. Working closely with customers and using data analytics to get insights on customer behavior and processes.
  2. Working to reach world-class customer service.
  3. Ensuring the invoice process works efficiently with focus on analysis of root cause for invoices created in error and applying prompt solutions and invoice corrections.
  4. Coordinating daily operation process flow and constantly working on improvements on existing tools and processes.
  5. Integrating new customers and channels into existing processes in close alignment with our Customer Development teams.
  6. Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior.
  7. Continuous identification and mapping of improvement processes, leading improvements initiatives in the area of customer master data, managing the quality of customer development.
  8. Leading customer meetings might be required.

This role requires a combination of technical skills, such as analytical skills and ability to analyze root cause of events in SAP and apply correction in the system, as well as excellent communication and stakeholder management skills.



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