Retail Operations Director

2 days ago


Solna Municipality, Sweden Other Stories Full time
Job Description

The role of Store Manager at Other Stories involves overseeing the overall performance of an individual store, with a primary focus on delivering exceptional customer experiences that drive sales and profitability. As a leader, you will be pivotal in guiding a dedicated team to efficiently run the store operations.

Key Responsibilities:

  • Provide customers with a high level of service through styling advice, product knowledge, and store experience.
  • Analyse selling information and take responsibility for the store's sales performance.
  • Lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
  • Lead recruitment and ensure induction and training of new starters is carried out well.
  • Identify future talents and put together development plans to support their progression.
  • Oversee store operations, creating a great place to work.

Requirements:

  • Good understanding of KPIs/selling reports, budgeting turnover, and workforce hours.
  • Knowledge of Health & Safety standards.
  • Understanding of store operation routines (delivery, stock, inventory, etc.).
  • Fluent in Swedish and English.
  • Good knowledge of best practice in employee relations.


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