Retail Store Operations Manager

8 hours ago


Solna Municipality, Sweden & Other Stories Full time

At & Other Stories, we're seeking a Retail Store Operations Manager to oversee the daily activities of our stores. As a key member of our team, you will be responsible for ensuring excellent customer experiences and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide exceptional service to customers by offering styling advice, product knowledge, and store experience.
  • Sales Performance: Analyse selling information and take responsibility for the store's sales performance.
  • Team Leadership: Lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
  • Recruitment and Training: Lead recruitment efforts and ensure the induction and training of new starters is carried out well.
  • Talent Development: Identify future talents and put together development plans to support their progression.
  • Store Operations: Oversee store operations, including delivery, stock, inventory, and other essential tasks.

Required Skills and Qualifications:

  • Language Proficiency: Fluent in Swedish and English.
  • Knowledge: Good understanding of KPIs/selling reports, budgeting turnover, and workforce hours.
  • Health and Safety: Knowledge of Health & Safety standards.
  • Store Operation Routines: Understanding of store operation routines (delivery, stock, inventory, etc.).

Benefits:

  • Development Opportunities: Extensive opportunities for personal and professional growth within the H&M Group.
  • Staff Discount: Enjoy a 25% staff discount on all purchases across the H&M Group brands.
  • HIP Incentive Program: Participate in our employee incentive program, HIP.


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