Commercial Success Expert

2 days ago


Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time
Job Title: Senior Customer Success Manager - Commercial Team
We are seeking an experienced Senior Customer Success Manager to join our Commercial team at Kaisa Technologies AB. As a key member of our team, you will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme.

Key Responsibilities
This includes:
  • Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite.
  • Maximising the value and business impact of Kaisa by establishing customer goals, pain points and KPIs and working with them to continuously optimise these.
  • Building and developing strong customer relationships, educating stakeholders on the Kaisa value proposition across multiple business units and markets.
  • Building, maintaining and executing on customer account plans and growth plans to maximise upsell and cross-sell opportunities.
  • Actively uncovering customer health risks and executing on risk mitigation plans to minimise revenue churn.
  • Kaisa product expert, delivering ongoing Kaisa product training to a wide range of customer stakeholders.

Requirements
To be successful in this role, you will need:
  • 7+ years of experience in Enterprise SaaS Customer Success or a related field, with a proven track record of customer relationship management.
  • Very experienced working with large businesses and brands with complex organisations.
  • Strong emotional intelligence and the ability to use information available to influence decision makers.
  • Team leadership skills.
  • Ability to deliver product training and/or product demonstrations.
  • Very strong analytical, problem-solving and dot-connecting skills.

What We Offer
In return for your expertise, we offer a competitive salary, country-specific health and family insurance, country-specific retirement contribution, sporting & wellness opportunities, learning through the Kaisa Academy, flexible and remote work to suit your personal working style, regular team events in France, Sweden and the UK, true professional & personal life balance, and a solid team environment.

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