Customer Experience Expert

6 hours ago


Stockholm, Stockholm, Sweden Yubico Full time

We value diversity and uphold an inclusive environment where all people feel equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.

Job Description:

Yubico is looking for a full-time Customer Support Specialist to join the security revolution, empowering customers to quickly and easily use the YubiKey with hundreds of services.

Key Responsibilities:
  • Engage with customers through the ticket handling system, addressing inquiries and providing assistance.
  • Share quantitative and qualitative feedback with internal teams to improve the Yubico user experience.
  • Become a Yubico product expert, serving as a user advocate and consultant on our complete product line.
Requirements:
  • Recent graduate or previous Customer Support experience.
  • Fluent English.
  • Positive, customer service-oriented individual.
  • Self-motivated, able to work autonomously while incorporating direction from mentors.
  • Clear, concise communicator.


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