Customer Journey Expert

1 day ago


Stockholm, Stockholm, Sweden Globalconnect Full time

Empowering Customer Success

At GlobalConnect, we're committed to delivering secure and future-proof solutions. As our Customer Journey Expert, you'll be instrumental in refining the activation process, developing targeted campaigns, and ensuring seamless customer experiences.

Your Key Tasks:

  • Analyze activation performance, optimize workflows, and generate measurable outcomes.
  • Develop and implement effective activation strategies.
  • Collaborate with cross-functional teams to drive customer satisfaction.
  • Present insights and activation performance in internal and external forums.

This is an excellent opportunity to make a meaningful impact on customer success. We're looking for someone who can analyze data, improve reporting, and drive better KPIs while thriving in a collaborative environment.

Your Requirements:

To excel in this role, we need someone with:

  • Preferred 3 years of experience in telecom, broadband, or a related field.
  • Proven experience in campaign management and sales channels.
  • Strong analytical skills and proficiency in Excel and PowerPoint.

This role is perfect for those who enjoy empowering customers and driving business growth through effective partnership and engagement.



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