
Relationship Development Manager
5 hours ago
We are looking for a Relationship Development Manager to join our team at Management Events. In this role, you will be responsible for developing and maintaining strong relationships with our valued clients, ensuring their success through our services.
About the Role:
This role is sales-driven, as you will act as an extension of our sales team, fostering long-term customer relationships and driving repeat business. You will also collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
Responsibilities:
- Cultivate and manage strong, long-term relationships with clients.
- Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
- Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
- Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
- Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
- Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
- Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.
Qualifications:
- Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
- Proven track record of building and nurturing strong client relationships.
- Excellent communication and interpersonal skills, with a professional and engaging demeanor.
- Proficiency in German and professional level English.
- Strong analytical and problem-solving abilities.
- Ability to work independently while also thriving in a collaborative environment.
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