
Sales and Client Relationship Manager
9 hours ago
Sell what you love. For millions of users across the globe, that's music and podcasts. Join Spotify's Sales team and you'll build relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client-facing role includes strategic planning, consultative selling, project management and data-led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
Key Responsibilities- Build deep client relationships to deliver outstanding customer service to Spotify's advertiser and agency partners.
- Act as the client's primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
- Be responsible for the RFP response and media planning strategy across all buying channels.
- Regularly participate in client meetings to deepen relationships via high-value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap-ups.
- Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
- You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
- You have a minimum of 3 years experience in digital media, planning and/or buying.
- You have strong industry knowledge and a desire to grow within the digital media industry.
- You have a strong understanding of advertising performance metrics and the advertising ecosystem.
- You have a reputation of providing outstanding customer service.
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