
Logistics Relationship Manager
6 hours ago
About the role
We are currently seeking a Logistics Relationship Manager who can build, retain and grow assigned key customers. This person will work closely with all teams and act as a liaison between various teams to ensure our delivery services and operational performance metrics exceed customer expectations and create long-lasting partnerships.
The ideal candidate will also work closely with Sales in pre-sale activities and onboarding of new key customers.
Responsibilities and Objectives:
- Build strong, long-term relationships with assigned customers by exceeding customer expectations
- Work with Sales in pre-sale activities to define logistics solutions and flows
- Lead onboarding of new key customers
- Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations
- Perform root-cause analyses, identify improvement opportunities, and initiate actions to improve performance metrics
We are looking for someone with:
- Bachelor's degree
- 2-4 years of work experience within logistics with similar customer-facing role
- Exceptional ability to communicate and foster positive business relationships
- Experience working with senior and executive-level customer contacts
We believe you bring
- Leadership capabilities and people management skills
- Strong analytical competence with the ability to use data for analyzing and visualizing customer values
- Strong communication and interpersonal skills (both written and verbal)
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