
E-Commerce Logistics Strategist
7 hours ago
About Gordon
We are a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers, leveraging our expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses.
We offer a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost. Since 2015, we have won the highest ranking on Trustpilot within our field in the Nordics, and we have gained the trust of leading medical- and food service companies.
To take our journey to the next level, we are seeking a Customer Experience Leader to join our Logistics Function in Stockholm. The right candidate will not only be part of this transformative journey but will also be given great opportunities to shape the future of e-commerce logistics.
The Customer Experience Leader will focus on building, retaining and growing assigned key customers by working closely with all teams and acting as a liaison between various teams to ensure our delivery services exceed customer expectations and create long-lasting partnerships.
The Customer Experience Leader will also work closely with Sales in pre-sale activities and onboarding of new key customers.
Responsibilities and Objectives:
- Build strong, long-term relationships with assigned customers by exceeding customer expectations
- Work with Sales in pre-sale activities to define logistics solutions and flows
- Lead onboarding of new key customers
- Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations
We are looking for someone with:
- Bachelor's degree
- 2-4 years of work experience within logistics with similar customer-facing role
- Exceptional ability to communicate and foster positive business relationships
We believe you bring
- Leadership capabilities and people management skills
- Strong analytical competence with the ability to use data for analyzing and visualizing customer values
- Strong communication and interpersonal skills (both written and verbal)
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