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Commercial Operations Manager
2 months ago
Meet a Group International AB is a leading provider of innovative payment solutions. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and expertise.
Job SummaryWe are seeking a highly motivated and detail-oriented Commercial Operations Manager to join our dynamic team. The successful candidate will be responsible for building, managing, and maintaining all operational processes for our commercial organization.
Key Responsibilities:- CRM Management: Oversee and manage our Customer Relationship Management (CRM) system, ensuring it meets the needs of the commercial team and drives efficient sales processes.
- Reporting and Dashboards: Develop and maintain comprehensive reports and dashboards that track commercial performance, providing insights and recommendations based on data analysis.
- Commercial Tools Implementation: Work closely with the VP of Commercial Operations to implement and maintain various commercial tools that support our sales and marketing efforts.
- Training and Support: Assist in the development and delivery of commercial training sessions to ensure our teams are well-equipped with the necessary skills and knowledge.
- Sales Incentive Plans: Help manage sales incentive plans and target planning to motivate and drive the performance of our sales teams.
- Process Optimization: Continuously identify and implement process improvements to enhance efficiency and effectiveness within the commercial organization.
- Experience: Minimum of 2 years of experience in a similar role, with a strong background in commercial operations.
- Salesforce Expertise: Proven experience with Salesforce is essential.
- Analytical Skills: Strong analytical skills with the ability to interpret data and provide actionable insights.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with various stakeholders.
- Problem-Solving: Demonstrated ability to identify problems and develop effective solutions.
- Organizational & project Management skills: Exceptional organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Experience in the payments or financial services industry.
- Proficiency in other commercial tools and software.
- Previous experience of working with Salesforce, setting up reports, users, role hierarchies, data monitoring and other admin related tasks.
- Knowledge of sales and marketing processes and best practices.
