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IT Desktop Support Specialist
2 months ago
We are seeking a highly skilled IT Desktop Support Engineer to join our team at Infosys Technologies (Sweden) AB. As a key member of our End User Computing team, you will be responsible for providing expert-level support for our clients' desktop environments.
Key Responsibilities- Develop and maintain in-depth technical knowledge of End User Computing technologies, including Microsoft SCCM, VMWare Horizon, and Intune.
- Provide proactive and passionate support for our clients' desktop environments, with a strong focus on Windows 10 support, migration, and deployment.
- Liaise with third-party support and PC equipment vendors as needed to ensure seamless support for our clients.
- Perform related duties consistent with the scope and intent of the position, including hands-on experience with desktop/laptop lifecycle management.
- Contribute to the development, configuration, and deployment of solutions, and guide teams on project processes and deliverables.
- Microsoft Client OS (Win 10, 11)
- Azure, Active Directory, and its services, Intune, DHCP, DNS
- SCCM
- Print and File share services
- Hardware Break-fix
- Patch Management
- IT Desktop support/troubleshooting skills
- Microsoft O365 application issues
- Service Now ticket handling
- Experience in Azure auto pilot
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey.
We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
