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WFM Operations Manager
9 hours ago
We are seeking a Forecasting and Analytics Expert to join our workforce management team at TN Sweden. The successful candidate will be responsible for developing and maintaining robust frameworks for forecasting and analytics, as well as conducting scenario simulations and sensitivity analyses to optimize resource allocation.
You will work closely with cross-functional teams to drive changes that improve customer experience, agent well-being, and cost-efficiency. Additionally, you will collaborate with the Global Planning Lead to own quarterly OKR target-setting and ensure alignment with organizational objectives.
This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex planning efforts effectively.
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WFM Planning and Optimization Specialist
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeYour MissionWe are looking for a highly skilled WFM professional who can drive strategic initiatives and optimize customer support. As a WFM Planner, you will have the opportunity to work closely with a dedicated WFM Analyst and be supported by a Global Planning Lead to ensure data-driven decision-making and optimal operational efficiency.Key...
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WFM Scheduling Expert, Global Operations
9 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeJob DescriptionWe are seeking an experienced WFM Scheduling Expert to join our Workforce Management team. As a key member of our global scheduling team, you will be responsible for refining scheduling practices and developing mid-term forecast models.In this role, you will work closely with internal and external teams to drive process improvement and...
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Regional Scheduling Operations Lead
4 days ago
Stockholm, Stockholm, Sweden Wolt Full timeJob OverviewWe are seeking a highly skilled Regional Scheduling Operations Lead to join our Workforce Management team. As a key member of the team, you will be responsible for leading a group of schedulers and overseeing the creation of efficient schedules that balance operational goals.The ideal candidate will have a strong understanding of workforce...
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Workforce Management Capacity Planner
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob OverviewTN Sweden is seeking an experienced Workforce Management (WFM) professional to join our team as a WFM Planner. In this role, you will play a key part in developing and implementing capacity plans for multiple sites across the region, ensuring seamless customer support while meeting service-level agreements.About the RoleThis challenging position...
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Senior Workforce Management Analyst
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the PositionIn this exciting opportunity, you will have the chance to take ownership of complex capacity planning efforts, driving strategic initiatives to optimize customer support and reduce costs. As a seasoned WFM professional, you will leverage your expertise to analyze data, develop actionable insights, and implement process improvements.The...
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Capacity Planning and Forecasting Expert
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole DescriptionTN Sweden is seeking an experienced WFM Planner to join our team. In this role, you will be responsible for developing and maintaining long-term forecasting and capacity planning models, analyzing historical data to inform strategic decisions, and collaborating with cross-functional teams to design and implement process improvements.As a...
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Workforce Management Expert
7 days ago
Stockholm, Stockholm, Sweden JSS ASSOCIATES Full timeAbout UsJSS Associates is a leading provider of workforce management solutions. We are seeking an experienced Workforce Management Expert to join our team.Key Responsibilities:Develop and implement WFM solutions to meet business needs.Collaborate with cross-functional teams to ensure smooth project execution.Provide expert guidance and training to internal...
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Capacity Planning Lead
10 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the RoleAs a WFM Operations Manager at TN Sweden, you will play a critical role in driving business outcomes through effective workforce management. Your primary responsibility will be to develop and implement capacity plans that meet our service-level agreements and cost targets.You will work closely with the workforce management team to analyze data,...
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Forecasting and Analytics Expert
9 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeKey ResponsibilitiesThe WFM Operations Manager will be responsible for creating and managing long-term forecasts, capacity plans, and hiring plans for multiple sites and countries. You will work closely with the workforce management team to analyze data, identify trends, and develop actionable recommendations to enhance efficiency.You will also conduct...
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Regional Scheduling Lead
5 days ago
Stockholm, Stockholm, Sweden Wolt Full timeAs a Regional Scheduling Lead at Wolt, you will play a pivotal role in creating efficient and accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges.In this...
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WFM Operations Excellence Specialist
5 days ago
Stockholm, Stockholm, Sweden Wolt Full timeThis exciting opportunity offers a chance to join Wolt's Workforce Management team as a Regional Scheduling Lead. You will be responsible for leading a team of schedulers, developing and implementing efficient scheduling strategies, and collaborating with cross-functional teams to achieve business objectives.Key aspects of the role include:Leading a...
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Product Architect Lead
7 days ago
Stockholm, Stockholm, Sweden JSS ASSOCIATES Full timeJob DescriptionWe are seeking a highly skilled Product Architect Lead to drive technical solutions and ensure successful project delivery. This role requires a strong technical background, with expertise in workforce management (WFM) solutions and cloud deployments.Key Responsibilities:Analyze critical technical issues and resolve them promptly.Lead and...
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IT Operations Manager
17 hours ago
Stockholm, Stockholm, Sweden Professional Galaxy AB Full timeJob DescriptionIn the role of an IT Operations Manager, you will oversee and implement IT operations in accordance with the organization's operational standards, ways of working, and policies. This position requires a proactive approach to ensuring high availability and performance of IT infrastructure.The ideal candidate should have at least 5 years of...
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Global Scheduling Team Lead
4 days ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the CompanyWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. Our mission is to make cities better by empowering and growing local communities.We are committed to diversity, equity, and inclusion and believe that diverse teams make the most thought-through decisions and build things in...
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Operations Manager
2 days ago
Stockholm, Stockholm, Sweden Avance Consulting Full timeJob OverviewAs the Event Management Process Lead, you will be responsible for overseeing and guiding the event management process across the organization. This role involves ensuring operational stability, efficiency, and alignment with business objectives. You will design, implement, and continuously improve the event management framework to proactively...
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IT Operations Manager
7 days ago
Stockholm, Stockholm, Sweden PostNord Full timeJob DescriptionThe role of IT Operations Manager is crucial to the success of PostNord Group AB's IT infrastructure. As a key member of the Nordic Support department, you will be responsible for leading a team of system engineers to ensure the smooth functioning and reliability of the organization's IT systems.Your primary focus will be on managing daily...
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Operations Manager
9 hours ago
Stockholm, Stockholm, Sweden Instabox Full timeAbout InstabeeInstabee is a leading European e-commerce enabler that serves millions of consumers across Europe with convenient deliveries. The company was founded in 2022 after combining Budbee and Instabox, two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy.Our mission is to radically simplify the...
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Manager of Operations
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the PositionWe are looking for a highly skilled professional to fill the role of Manager of Operations. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our organization, ensuring efficiency, and driving business growth.Key ResponsibilitiesOversee daily operations to ensure efficiency and...
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Technical Operations Manager
3 days ago
Stockholm, Stockholm, Sweden Wise IT AB Full timeAbout the RoleWe are looking for a highly skilled Technical Operations Manager to join our team at Wise IT AB. As a Technical Operations Manager, you will be responsible for leading the operations team that specifies, installs, and configures hardware and software within our client environment. This is a unique opportunity to drive digital transformation and...
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Cloud Operations Manager
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout Redeploy RunWe are a rapidly growing public cloud company that specializes in platform engineering and operations. Our mission is to make cloud adoption faster and easier for our customers.Job Description:The Operations Lead will take the lead in ensuring the success of our Cloud Operations team and Managed Service offering. This role combines...