WFM Operations Manager

9 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Responsibilities

We are seeking a Forecasting and Analytics Expert to join our workforce management team at TN Sweden. The successful candidate will be responsible for developing and maintaining robust frameworks for forecasting and analytics, as well as conducting scenario simulations and sensitivity analyses to optimize resource allocation.

You will work closely with cross-functional teams to drive changes that improve customer experience, agent well-being, and cost-efficiency. Additionally, you will collaborate with the Global Planning Lead to own quarterly OKR target-setting and ensure alignment with organizational objectives.

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex planning efforts effectively.



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