Capacity Planning Lead

9 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

As a WFM Operations Manager at TN Sweden, you will play a critical role in driving business outcomes through effective workforce management. Your primary responsibility will be to develop and implement capacity plans that meet our service-level agreements and cost targets.

You will work closely with the workforce management team to analyze data, identify trends, and develop actionable recommendations to enhance efficiency. Additionally, you will collaborate with cross-functional teams to drive changes that improve customer experience, agent well-being, and cost-efficiency.

This role offers an exciting opportunity to apply your analytical skills and business acumen to drive strategic decision-making and improve operational efficiency.



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