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WFM Planning and Optimization Specialist
10 hours ago
We are looking for a highly skilled WFM professional who can drive strategic initiatives and optimize customer support. As a WFM Planner, you will have the opportunity to work closely with a dedicated WFM Analyst and be supported by a Global Planning Lead to ensure data-driven decision-making and optimal operational efficiency.
Key responsibilities include:
- Create and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and approximately eight countries.
- Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency.
- Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.
- Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue setups.
- Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans.
- Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts.
- Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives.
- Build basic data automations to increase the efficiency of Workforce Management processes.
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Workforce Optimization Specialist
6 days ago
Stockholm, Stockholm, Sweden Wolt Full timeWe're committed to making cities better by empowering and growing local communities.This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively.Main AccountabilitiesYou will develop robust frameworks, analyze scenarios, and deliver actionable...
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WFM Analytics Professional
6 days ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout Our CompanyWe are a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. Our mission is to make cities better by empowering and growing local communities. We offer a wide range of technologies from local logistics to retail software and financial solutions – as well as operating our own grocery...
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Capacity Planning and Forecasting Expert
10 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole DescriptionTN Sweden is seeking an experienced WFM Planner to join our team. In this role, you will be responsible for developing and maintaining long-term forecasting and capacity planning models, analyzing historical data to inform strategic decisions, and collaborating with cross-functional teams to design and implement process improvements.As a...
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Financial Planning Specialist
5 days ago
Stockholm, Stockholm, Sweden Planacy Full timeWe are a highly ambitious SaaS company in an exciting phase of expansion, aiming to become a leading platform for data-driven budgeting, forecasting, and planning in Europe.Our software simplifies and streamlines more value-creating processes, contributing to better-planned and more successful companies. With nearly 200 customers, including prominent brands...
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Inventory Planning Specialist
5 days ago
Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full timeAbout the RoleWe are seeking an experienced Inventory Planning Specialist to join our team. As an Inventory Planning Specialist, you will be responsible for managing the global inventory levels to meet customer demands. You will collaborate with business units and distribution centers to optimize end-to-end demand planning and achieve high service...
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Workforce Management Lead
6 days ago
Stockholm, Stockholm, Sweden Wolt Full timeWorkforce Management Lead - Scheduling OptimizationJob Summary:We are seeking a highly skilled Workforce Management Lead - Scheduling Optimization to join our team. As a key member of our WFM team, you will lead a group of schedulers managing routines across multiple countries. Your role is crucial in creating efficient, accurate schedules that balance...
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Planning and Forecasting Specialist
5 days ago
Stockholm, Stockholm, Sweden Planacy Full timeAre you a motivated and experienced Business Developer & Planning Specialist looking for a new challenge? Do you have a passion for financial management and optimization?We're seeking a skilled professional to join our team at Planacy, where you'll have the opportunity to work with a leading product and make a real impact on our customers' financial planning...
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Inventory and Planning Specialist
4 days ago
Stockholm, Stockholm, Sweden Ericsson GmbH Full timeAbout This RoleWe are seeking a detail-oriented Inventory and Planning Specialist who will be responsible for managing inventory levels and developing plans to ensure the efficient use of resources. As a key member of our team, you will analyze data to identify trends and areas for improvement in inventory management and develop strategies to optimize...
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Inventory Optimization Specialist
19 hours ago
Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full timeAbout the Position\We are seeking an experienced inventory optimization specialist to join our Global Spare Parts Planning Team. As a key member of the team, you will be responsible for analyzing global demand trends and developing strategic plans to optimize inventory levels and reduce costs.\Your Key Responsibilities\\Analyze global demand trends and...
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Senior Workforce Management Analyst
10 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the PositionIn this exciting opportunity, you will have the chance to take ownership of complex capacity planning efforts, driving strategic initiatives to optimize customer support and reduce costs. As a seasoned WFM professional, you will leverage your expertise to analyze data, develop actionable insights, and implement process improvements.The...
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Workforce Management Capacity Planner
10 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob OverviewTN Sweden is seeking an experienced Workforce Management (WFM) professional to join our team as a WFM Planner. In this role, you will play a key part in developing and implementing capacity plans for multiple sites across the region, ensuring seamless customer support while meeting service-level agreements.About the RoleThis challenging position...
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Regional Scheduling Lead
1 day ago
Stockholm, Stockholm, Sweden Wolt Full timeAs a Regional Scheduling Lead at Wolt, you will play a pivotal role in creating efficient and accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges.In this...
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Optimization Specialist
1 day ago
Stockholm, Stockholm, Sweden TN Sweden Full timeYour ResponsibilitiesAs a Optimization Specialist at TN Sweden, you will be responsible for developing complex algorithms with a strong focus on quality, communicating and collaborating optimally within a distributed JVM team and Java development organization.You will leverage your knowledge of computer architecture and compiler construction to optimize Java...
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Project Planning Specialist
4 days ago
Stockholm, Stockholm, Sweden Envoi AB - Stockholm Full timeJob Title: Project Planning SpecialistWe are seeking an experienced Project Planning Specialist to join our team at Envoi AB - Stockholm. As a key member of our program management team, you will be responsible for developing and implementing effective project plans, ensuring timely and successful delivery of projects.Key ResponsibilitiesDevelop and maintain...
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Demand Planning Specialist
5 days ago
Stockholm, Stockholm, Sweden Alfa Laval Mid Europe GmbH Full timeAlfa Laval is seeking a motivated and experienced Demand Planning Specialist to join our Global Spare Parts Planning Team.The ideal candidate will have a strong background in statistics and mathematics, as well as expertise in forecasting models and predictive analytics tools.Responsibilities:Develop and maintain accurate and reliable forecasts of demand and...
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Logistics Optimization Specialist
1 day ago
Stockholm, Stockholm, Sweden Gordon Delivery Full timeAbout Gordon DeliveryGordon is a leading provider of smart home delivery solutions for online grocery, pharmacy, and meal kit providers. Our tailor-made tech platform for temperature-controlled deliveries has earned us the highest customer satisfaction rankings in the Nordics.To support our continued growth, we are seeking a Transportation Planner to join...
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Financial Planning Specialist
6 days ago
Stockholm, Stockholm, Sweden Northvolt Full timeWe are currently seeking a Financial Planning Specialist to join our team at Northvolt Systems. This is an exciting opportunity for you to take on a key role in shaping the financial future of our organization.As a Financial Planning Specialist, you will be responsible for developing and maintaining financial plans and budgets that align with our business...
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Demand Planning Specialist
5 days ago
Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full timeJob OverviewThis role will be responsible for analyzing demand patterns and optimizing end-to-end demand planning to achieve high service levels for customers.The ideal candidate will have experience in supply chain, logistics, and/or inventory planning, preferably within the spare parts business.
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Workforce Management Solutions Specialist
4 days ago
Stockholm, Stockholm, Sweden Quinyx Full timeWe strive to create a happy business by unleashing the secret to how happy employees can do so. Our innovative, agile, and continuously growing modern tech company is dedicated to achieving this goal.As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive. You will learn how SaaS...
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Inventory Optimization Specialist
6 days ago
Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full timeWe are currently looking for a talented Supply Chain Coordinator to join our team at Samsung. As a key member of our supply chain team, you will play a crucial role in optimizing inventory levels, improving sales performance, and driving business growth.Main ResponsibilitiesDevelop and implement inventory optimization strategies to reduce costs and improve...