Senior Workforce Management Analyst

10 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Position

In this exciting opportunity, you will have the chance to take ownership of complex capacity planning efforts, driving strategic initiatives to optimize customer support and reduce costs. As a seasoned WFM professional, you will leverage your expertise to analyze data, develop actionable insights, and implement process improvements.

The ideal candidate will possess a deep understanding of workforce management principles and best practices, combined with exceptional analytical and communication skills. This role offers a dynamic work environment where you can make a meaningful impact on our organization's success.

Key Responsibilities:

  1. Develop and maintain long-term forecasting and capacity planning models to ensure accurate predictions and efficient resource allocation.
  2. Analyze historical data and identify trends to inform strategic decisions and optimize operational efficiency.
  3. Collaborate with cross-functional teams to design and implement process improvements, leveraging your expertise in workforce management and analytics.
  4. Design and deliver comprehensive training programs to upskill WFM analysts and other stakeholders, enhancing their ability to analyze data and make informed decisions.
  5. Stay up-to-date with industry trends and best practices, applying knowledge to continually improve our WFM processes and outcomes.


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