Workforce Planning Manager

4 hours ago


Stockholm, Stockholm, Sweden Wolt Full time

The successful candidate will have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.

The ideal candidate will possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus.

What You'll Do
  • Create and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements.
  • Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency.


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