Operational Efficiency Specialist

5 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Our Team is Growing

We're looking for an experienced Operational Efficiency Specialist to join our Workforce Management team. As a key member of this team, you will work closely with other planners to develop robust frameworks, analyze scenarios, and deliver actionable insights to help the organization meet its service-level agreements and cost targets.

Your Key Skills and Qualifications
  • You have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
  • You possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus.
  • You can independently identify and address issues, even in ambiguous or unfamiliar situations.
  • You have a track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes.
  • You excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication.
  • You are adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals.
  • You are a self-starter who takes ownership of challenges and drives solutions proactively.


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