Operations Excellence Specialist

3 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
About the Opportunity

We are looking for an experienced Operations Excellence Specialist to join our Regional Strategy & Innovation team. As an Associate Operations Manager, you will play a critical role in driving innovation, implementation, and execution across all aspects of our operations.

Your primary focus will be on leading our ambitions to make autonomous deliveries a natural part of our operations across the region. You will work closely with other key areas and teams, spearheading innovation for new ideas such as new courier partnership models, sustainability projects, or delivery modes. You will bring structure to ambiguous situations, own forward progress, and collaborate across individuals, teams, and functions, bringing your natural knack for ownership, execution, and problem-solving.

You will report directly to the Regional Head of Strategy & Innovation as part of Regional Operations. Your role is crucial in achieving ambitious targets in all countries and business lines that we operate in.

Main Responsibilities
  • Develop and implement processes to improve operational efficiency and effectiveness across all aspects of our operations.
  • Identify and develop new business and project opportunities within the scope of Strategy & Innovation, based on industry insights and data-driven hypotheses.
  • Analyze complex problems involving all sides of the Wolt platform and business environment, using data-driven hypotheses to drive solutions.
  • Lead and own responsibility areas in focus that you oversee from ideation to implementation and follow-up, with the potential of leading a team in the future.
  • Collaborate with internal and external stakeholders across all functions of the company to ensure progress for your specific responsibility areas.
  • Monitor KPIs and analyze performance data to identify areas for improvement and develop strategies to meet or exceed targets.


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