Capacity Planning Expert
5 hours ago
As a Capacity Planning Expert, your primary goal will be to ensure that our Workforce Management processes are running efficiently and effectively. To achieve this, you will need to analyze performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
Your Key Objectives- Create and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements.
- Transform data into actionable insights to improve efficiency by analyzing performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
- Ensure optimal resource allocation under varying conditions by conducting ad-hoc scenario simulations and sensitivity analyses.
- Drive changes to improve customer experience, agent well-being, and cost-efficiency by providing recommendations and implementing changes to optimize resource allocation.
- Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans.
- Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts.
- Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives.
- Develop basic data automations to increase the efficiency of Workforce Management processes.
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Energy Transition Expert
5 hours ago
Stockholm, Stockholm, Sweden Ingrid Capacity Full timeAt Ingrid Capacity, we are pioneers and visionaries leading the global energy transition. Our mission is to shape the energy system of the future by harnessing the power of innovation and technology.About UsWe are a dynamic and fast-paced company committed to tackling the toughest challenges in fossil-free energy. Our team of experts develops flexible assets...
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Workforce Management Capacity Planner
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the RoleAs a Workforce Management Capacity Planner, you will be part of our dynamic Workforce Management team, working closely with 5-6 other WFM planners to own and deliver capacity plans for your region. Your goal will be to ensure data-driven decision-making and optimal operational efficiency.Your Key ResponsibilitiesCreate and manage long-term...
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Workforce Capacity Strategist
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers.We're looking for a Workforce Management Planner to join our dynamic Workforce Management team.Key ResponsibilitiesCreate and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and...
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Capacity Optimization Specialist
5 hours ago
Stockholm, Stockholm, Sweden Instabox Full timeAbout InstabeeInstabee is a pioneer in e-commerce logistics, serving millions of consumers across Europe. Our journey began in 2022 when we combined two leading last-mile delivery companies, Budbee and Instabox. Today, we're on track to become the leading European e-commerce enabler.Our team is passionate about innovation and growth. We're looking for a...
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Workforce Planning Manager
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeThe successful candidate will have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.The ideal candidate will possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools...
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Power System Developer
5 hours ago
Stockholm, Stockholm, Sweden Ingrid Capacity Full timeAs a Front-end Developer at Ingrid Capacity, you will be part of a dynamic and innovative team that is shaping the energy system of the future. Our team of experts develops flexible assets like large-scale energy solutions to balance surplus and shortages, stabilize the grid, and boost renewable energy adoption efficiently.What You Will DoDevelop and...
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Video Planning Expert
5 hours ago
Stockholm, Stockholm, Sweden Publicis Groupe Sweden Full timeJob DescriptionAs a Trading & Video Manager at Publicis Groupe Sweden, you will play a pivotal role in shaping impactful strategies and maximizing value for our clients. Your primary focus will be on holistic video planning and product development, ensuring the agency's pricing guarantees across all media with cost commitments are met.You will work closely...
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Organizational Development Expert
17 hours ago
Stockholm, Stockholm, Sweden Wise IT AB Full timeAbout the PositionWe are seeking an Organizational Development Expert to join our team at Wise IT AB. As an Organizational Development Expert, you will drive organizational development and lead the team to achieve business goals.You will work closely with Product Owners, Chief Product Officer, and stakeholders to manage backlog items and bridge business and...
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Operational Efficiency Expert
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeWe're looking for a self-starter who takes ownership of challenges and drives solutions proactively.The successful candidate will excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication.Your MissionCreate and manage long-term forecasting, capacity plans, and hiring plans for your region, covering...
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Financial Planning and Analysis Professional
17 hours ago
Stockholm, Stockholm, Sweden Planacy Full timeAs a Financial Planning and Analysis Professional at Planacy, you will play a key role in helping our customers design optimal budgeting and forecasting processes and get as much value as possible from both the system and their financial planning.You'll work closely with our sales team and technical experts, and have daily contact with existing and potential...
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Transaction Banking Expert
5 hours ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeAt Nordea, we are looking for a skilled Transaction Banking Expert to join our team in Stockholm or Helsinki. As the market is rapidly evolving, we need someone with great understanding and experience of retail and corporate payments businesses and products.As a key player in our strategy process, you will drive high-quality decision making and build...
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Expert IT Consultant with Agile Mindset
5 hours ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeAbout the RoleWe are looking for an expert IT analyst to join our High-Risk Service Domain team. The ideal candidate will have a strong background in data-driven transformation, software architecture, and agile methodologies.The successful candidate will be responsible for leading a scrum team to deliver business value in an agile environment. This includes...
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Digital Transformation Expert Role
5 hours ago
Stockholm, Stockholm, Sweden SEB group Full timeThe SEB group is undergoing a significant transformation, driven by our commitment to digitalization and innovation. As a digital transformation expert, you will play a vital role in shaping the future of our business by developing and maintaining architectural models, processes, and solutions.Our team is comprised of passionate professionals dedicated to...
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I&A Management Expert
4 days ago
Stockholm, Stockholm, Sweden Pin Rekrytering AB Full timeAbout the Position:We are seeking an experienced I&A management expert to join our team at Pin Rekrytering AB. The successful candidate will have a proven track record of developing and implementing I&A management plans, coordinating I&A requirements across design and implementation phases, and ensuring technical compliance from an I&A...
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Sourcing Expert Commercial
17 hours ago
Stockholm, Stockholm, Sweden 21Activa Bemanning & Rekrytering AB Full timeThe OpportunityWe are seeking a skilled and experienced Sourcing Expert Commercial to support our Category Managers in implementing sourcing plans. The successful candidate will be responsible for driving tenders, managing contracted suppliers, and negotiating contracts.ResponsibilitiesSupporting Category Managers in implementing sourcing plans.Driving...
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Maintenance Optimization Expert
5 hours ago
Stockholm, Stockholm, Sweden Atlas Copco Holding GmbH Full timeThe Successful CandidateRole OverviewAs a Maintenance Optimization Expert at Atlas Copco, you will play a vital role in driving service excellence across various industries. The successful candidate will be responsible for coordinating maintenance operations, improving equipment performance, and delivering outstanding customer...
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Digital Transformation Expert
2 days ago
Stockholm, Stockholm, Sweden inlumi Full timeWe are looking for a highly skilled Digital Transformation Expert to join our team in Stockholm. As a key player in driving digital transformation, you will be responsible for leading and collaborating with EPM project teams to ensure successful delivery of high-quality, innovative solutions for clients.Our company overview reflects our commitment to helping...
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Acquisition and Retention Expert
17 hours ago
Stockholm, Stockholm, Sweden REBTEL NETWORKS AB - Stockholm Full timeAre you passionate about developing innovative marketing strategies? Do you thrive in a fast-paced environment? Join Rebtel Networks AB in Stockholm as our Acquisition and Retention Expert and drive business growth through impactful campaigns!Job SummaryAs our Acquisition and Retention Expert, you will be responsible for creating and executing multi-channel...
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Planning Operations Expert
5 hours ago
Stockholm, Stockholm, Sweden Alfa Laval Corporate AB Full timeBenefitsWorking at Alfa Laval offers numerous benefits, including the opportunity to make a positive impact on our colleagues, partners, customers, and society. Our innovative, open spirit fuels our 140-year-old start-up culture and rapid growth, driving personal growth and career development.Our company values diversity, inclusion, and equity in our...
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Senior Hotel Sales and Market Expert
5 hours ago
Stockholm, Stockholm, Sweden AFM - Association Française du Marketing Full timeAbout the RoleWe are seeking an experienced Senior Hotel Sales and Market Expert to join our team. As a key member of our sales department, you will be responsible for providing expert advice and guidance on hotel sales and market trends within a designated geographical area.The ideal candidate will have a strong understanding of the luxury beauty and...