Workforce Management Capacity Planner
5 hours ago
As a Workforce Management Capacity Planner, you will be part of our dynamic Workforce Management team, working closely with 5-6 other WFM planners to own and deliver capacity plans for your region. Your goal will be to ensure data-driven decision-making and optimal operational efficiency.
Your Key Responsibilities- Create and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements.
- Analyze performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency.
- Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.
- Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue setups.
- Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans.
- Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts.
- Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives.
- Develop basic data automations to increase the efficiency of Workforce Management processes.
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Workforce Capacity Strategist
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers.We're looking for a Workforce Management Planner to join our dynamic Workforce Management team.Key ResponsibilitiesCreate and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and...
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Workforce Planning Manager
4 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeThe successful candidate will have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.The ideal candidate will possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools...
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Capacity Planning Expert
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeKey Performance IndicatorsAs a Capacity Planning Expert, your primary goal will be to ensure that our Workforce Management processes are running efficiently and effectively. To achieve this, you will need to analyze performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.Your Key ObjectivesCreate and manage long-term...
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Operational Efficiency Specialist
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeOur Team is GrowingWe're looking for an experienced Operational Efficiency Specialist to join our Workforce Management team. As a key member of this team, you will work closely with other planners to develop robust frameworks, analyze scenarios, and deliver actionable insights to help the organization meet its service-level agreements and cost targets.Your...
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Global Scheduling and Workforce Expert
5 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the Opportunity:We are seeking an experienced Regional Scheduling Lead to join our Workforce Management team in the North region. This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization.The successful candidate will have a strong background in workforce management and be able to create...
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Workforce Optimization and Strategy Specialist
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Workforce Engagement Director
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Engineering Solutions Specialist
17 hours ago
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Software Systems Architect
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Workforce Optimization Specialist
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Cloud Infrastructure Strategist
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Platform Development Engineer
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WFM Analytics Professional
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Strategic Business Planner
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Workforce Management Expert
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Scheduling Operations Manager
4 hours ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the Company:Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. Our mission is to make cities better by empowering and growing local communities.We are looking for a highly skilled Regional Scheduling Lead to join our Workforce Management team in the North region. The successful candidate...
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Order Management Specialist
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Product Development Expert for Women's Fashion
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Talent Development Manager
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Production Manager
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