Workforce Management Capacity Planner

About the RoleAs a Workforce Management Capacity Planner, you will be part of our dynamic Workforce Management team, working closely with 5-6 other WFM planners to own and deliver capacity plans for your region. Your goal will be to ensure data-driven decision-making and optimal operational efficiency.Your Key ResponsibilitiesCreate and manage long-term...

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers.We're looking for a Workforce Management Planner to join our dynamic Workforce Management team.Key ResponsibilitiesCreate and manage long-term forecasting, capacity plans, and hiring plans for your region, covering multiple sites and...

Role DescriptionTN Sweden is seeking an experienced WFM Planner to join our team. In this role, you will be responsible for developing and maintaining long-term forecasting and capacity planning models, analyzing historical data to inform strategic decisions, and collaborating with cross-functional teams to design and implement process improvements.As a...

JOB SUMMARYThe successful candidate will have experience as a people lead, with at least 1 year of experience leading teams and/or 1 year in a Workforce Management role. You'll have created schedules in a contact centre environment in your prior roles and possess a strong understanding of Workforce Management, including forecasting, capacity planning,...

The successful candidate will have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.The ideal candidate will possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools...

About the PositionIn this exciting opportunity, you will have the chance to take ownership of complex capacity planning efforts, driving strategic initiatives to optimize customer support and reduce costs. As a seasoned WFM professional, you will leverage your expertise to analyze data, develop actionable insights, and implement process improvements.The...

Key Performance IndicatorsAs a Capacity Planning Expert, your primary goal will be to ensure that our Workforce Management processes are running efficiently and effectively. To achieve this, you will need to analyze performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.Your Key ObjectivesCreate and manage long-term...

Workforce Management Lead - Scheduling OptimizationJob Summary:We are seeking a highly skilled Workforce Management Lead - Scheduling Optimization to join our team. As a key member of our WFM team, you will lead a group of schedulers managing routines across multiple countries. Your role is crucial in creating efficient, accurate schedules that balance...

Strategic Workforce SchedulerAre you a strategic thinker with a passion for Workforce Management? Do you enjoy solving complex problems and driving business growth? If so, we invite you to join our team as a Strategic Workforce Scheduler!As a key member of our Workforce Management team, you will be responsible for creating and managing schedules for a team...

About the Role:We are seeking a highly skilled Regional Scheduling Lead to join our Workforce Management team in the North region. As a key member of our team, you will be responsible for leading a group of 5-8 schedulers in managing routines across 6-9 countries.As a Regional Scheduling Lead, you will play a pivotal role in creating efficient and accurate...

Our Team is GrowingWe're looking for an experienced Operational Efficiency Specialist to join our Workforce Management team. As a key member of this team, you will work closely with other planners to develop robust frameworks, analyze scenarios, and deliver actionable insights to help the organization meet its service-level agreements and cost targets.Your...

About UsJSS Associates is a leading provider of workforce management solutions. We are seeking an experienced Workforce Management Expert to join our team.Key Responsibilities:Develop and implement WFM solutions to meet business needs.Collaborate with cross-functional teams to ensure smooth project execution.Provide expert guidance and training to internal...

About the PositionWe are seeking a Senior Knowledge Manager to join our Programme Support and Knowledge team. As a seasoned leader with extensive experience in knowledge management and learning, you will be responsible for developing and implementing a department-wide knowledge management and learning strategy. This strategy will ensure seamless integration...

We strive to create a happy business by unleashing the secret to how happy employees can do so. Our innovative, agile, and continuously growing modern tech company is dedicated to achieving this goal.As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive. You will learn how SaaS...

About Our Company">Welcome to Budbee, where innovation meets logistics. We're a leading last-mile delivery company, founded in 2022 through the merger of two pioneering brands. Our mission is to provide seamless delivery experiences for millions of consumers across Europe.We're passionate about using data and algorithms to drive business growth and improve...

About the Opportunity:We are seeking an experienced Regional Scheduling Lead to join our Workforce Management team in the North region. This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization.The successful candidate will have a strong background in workforce management and be able to create...

Schedule CreationWe're seeking a highly skilled Regional Scheduling Lead to join our Workforce Management team in Stockholm. As a key member of our team, you will lead a group of 5-8 schedulers managing routines across multiple countries, collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams to ensure alignment across...

Your MissionWe are looking for a highly skilled WFM professional who can drive strategic initiatives and optimize customer support. As a WFM Planner, you will have the opportunity to work closely with a dedicated WFM Analyst and be supported by a Global Planning Lead to ensure data-driven decision-making and optimal operational efficiency.Key...

About the Job:Our company is seeking an experienced Regional Scheduling Lead to lead a team of schedulers in managing routines across multiple countries. The successful candidate will have a strong background in workforce management and be able to create efficient and accurate schedules that balance operational goals.The Regional Scheduling Lead will work...

About Us:At Capgemini, we strive to create a workplace where diversity is celebrated and inclusivity is nurtured. We believe in fostering an environment where individuals can grow professionally and personally.Job Overview:Talent Acquisition Partners, or Recruitment and Workforce Development Managers, are responsible for designing and implementing effective...