Capacity Planning and Forecasting Expert

8 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Role Description

TN Sweden is seeking an experienced WFM Planner to join our team. In this role, you will be responsible for developing and maintaining long-term forecasting and capacity planning models, analyzing historical data to inform strategic decisions, and collaborating with cross-functional teams to design and implement process improvements.

As a seasoned WFM professional, you will leverage your expertise to analyze data, develop actionable insights, and implement process improvements. The ideal candidate will possess a deep understanding of workforce management principles and best practices, combined with exceptional analytical and communication skills.

Key Responsibilities:

  1. Develop and maintain long-term forecasting and capacity planning models to ensure accurate predictions and efficient resource allocation.
  2. Analyze historical data and identify trends to inform strategic decisions and optimize operational efficiency.
  3. Collaborate with cross-functional teams to design and implement process improvements, leveraging your expertise in workforce management and analytics.
  4. Design and deliver comprehensive training programs to upskill WFM analysts and other stakeholders, enhancing their ability to analyze data and make informed decisions.
  5. Stay up-to-date with industry trends and best practices, applying knowledge to continually improve our WFM processes and outcomes.


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