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Global Scheduling Team Lead
12 hours ago
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. Our mission is to make cities better by empowering and growing local communities.
We are committed to diversity, equity, and inclusion and believe that diverse teams make the most thought-through decisions and build things in the most inclusive way.
Job DescriptionWe are seeking a highly skilled Regional Scheduling Operations Lead to join our Workforce Management team. As a key member of the team, you will be responsible for leading a group of schedulers and overseeing the creation of efficient schedules that balance operational goals.
The ideal candidate will have a strong understanding of workforce management principles, including forecasting, capacity planning, and scheduling. You will work closely with the Global Scheduling Lead and other teams to ensure alignment across functions and provide support as a key escalation point for complex challenges.
- Refine scheduling practices and develop mid-term forecast models to drive accuracy and efficiency.
- Collaborate with the Planning and Intraday teams to ensure smooth operations and meet organizational and customer needs effectively.
- Grow and level up your team by supporting their development through the WFM Career map and beyond.
- A minimum of 1 year of experience in a people leadership role or 1 year in a Workforce Management role.
- Experience creating schedules in a contact centre environment.
- A strong understanding of workforce management principles, including forecasting, capacity planning, and scheduling.
- Excellent problem-solving skills and ability to work independently in ambiguous situations.
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