Efficient Schedule Creator
8 hours ago
Join our Workforce Management team as an Efficient Schedule Creator and play a crucial role in creating efficient, accurate schedules that balance operational goals. As a key member of our team, you will collaborate with the Global Scheduling Lead and Planning teams to ensure alignment across functions.
Key Responsibilities:
- Create and manage schedules for a team of agents;
- Collaborate with the Global Scheduling Lead and Planning teams to ensure alignment across functions;
- Develop and implement mid-term forecast models to drive informed decision-making;
- Generate actionable insights from data to refine scheduling practices;
- Identify process improvement opportunities and implement automation to reduce waste and cycle times.
Requirements:
- At least 1 year of experience in a Workforce Management role;
- Strong understanding of Workforce Management principles, including forecasting, capacity planning, and real-time management;
- Excellent problem-solving skills, with ability to identify and resolve issues independently;
- Proven track record of taking ownership and creatively solving problems;
- Advanced Excel/Spreadsheets skills and experience with BI tools like Looker.
About Our Team:
Our team is passionate about innovation, customer satisfaction, and employee well-being. We strive to create a positive work environment where everyone feels valued and supported.
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